Standard Limited Warranty and Condition

The following are additional terms and conditions that govern orders placed by Customer named on Order (Customer) with Asentry, LLC dba Art Sentry(Company).

Order means purchase order, which details the transaction including prices or estimates on hardware, software, and services. A quote qualifies as the purchase order if Customer approved the quote, either expressly or inherently, by placing an order from the Quote.

Installation Date means the date of receipt of good and services by Customer, or the date on or after a system is installed at the Server Site, and Company provides Customer with a password to access the Program, if applicable.

Hardware Limited Warranty

Company warrants to Customer, and to no other party, that any equipment, camera, hardware, and physical media (collectively “hardware”) supplied by Company in connection with the System, as and when delivered to Customer, will be free of physical defects in materials and workmanship for a period of ninety (90) days after the date that said hardware is delivered. Company will replace any defective hardware returned to Company within the warranty period. This warranty does not apply to damages resulting from misuse, abuse, neglect, and/or force majeure. Any replacement hardware will be warranted as above for the remainder of the original warranty period or twenty (20) days from the date that it is shipped to Customer, whichever is longer. This warranty is separate from the Manufacturers’ warranties which may cover the hardware beyond this period.

Installation Limited Warranty

Company warrants the installation of any equipment, camera, hardware, and physical media (collectively, “hardware”) supplied by Company in connection with the system for a period of ninety (90) days from the date the installation is performed by Company at Customer’s premises. During the warranty period, Company warrants that, when installed by Company, the hardware is calibrated and operational at the first installation. During the warranty period, for any hardware not supplied by Company in connection with the system but installed by Company, Company warrants that, to Company’s knowledge, the hardware is calibrated and operational at the first installation. Company warrants that it will, for one time only, focus and calibrate cameras supplied by Company during the first installation of hardware. Licensee agrees to compensate Company for any reinstallation or recalibration of hardware performed by Company at Customer’s request. At Customer’s request, and with the consent of Company, Company may provide technical, operational or other assistance to the hardware beyond the initial installation at Company’s standard hourly rates, or discounted rates under a Software Maintenance Agreement, then in effect.

Other Conditions
1. Company quote was developed with information provided by the customer at the time of the quote and assumes that our Company’s installation personnel can work productively during the agreed upon hours. If our personnel have excessive wait times or is not able to work onsite may result in billing of time lost. Please ensure that:

a. Our Team Members have access to areas required to complete the installation in a timely fashion. This includes buildings, rooms, network closets, racks, cabinets and all other areas necessary.

b. Customer-supplied lift/ladder/tools/other installation equipment has been agreed upon to be provided by the customer are available when needed, and power is available when and where needed.

c. A representative is available to approve camera views as they are aimed and focused.

2. The Company estimate was developed assuming the then-current visible conditions. Pre-existing, non-visible conditions or issues on-site may be uncovered during the course of the installation. If these conditions are discovered and they contribute to a delay, extended installation time, or additional materials, these items may result in additional time/materials being billed to customer.

3. Customer may request work to be completed that is outside the scope of the original order. In this case, the installation team will write up a Change Order Request Form with an estimated cost and have the customer approve it before the installation team completes the additional work. If possible, the new work may be completed during the same visit. In some cases, the additional work will need to be scheduled for a future visit.

4. Unless our Company is managing the network, the Customer is responsible for configuring the network and providing the installation team with open network switch ports if needed. Our Company is responsible for confirming at the patch panel/cables end that the cameras/devices are fully functional. Once the cables are plugged into the network, it is the customers responsibility to confirm the correct configuration of the network to allow the cameras/devices to be seen by the server. The Company’s Customer Support department will offer assistance, but the ultimate responsibility of the network configuration and troubleshooting is with the customer.

5. Most items ordered by Customer are not returnable to the supplier once the original box is opened. If there is a change in equipment after the items are ordered, Company will make every effort to return the item on the Customers behalf. If Company is unable to return the item, in limited cases Company may be able to take items into its used inventory for a 20% restocking fee.

6. Camera installations will make use of existing network cable. Installation of cable, if provided, will be quoted as a separate item.

7. The de-installation of customer cameras involves the removal of the camera from wall/ceiling. This does not include wall, ceiling, or drywall repair of pre-existing damage caused by the original installation of the camera i.e. hole left in ceiling when a recessed camera is de-installed.

8. Pole mountings will use metal straps. If straps are not used, details of how to mount the camera needs to be provided to us.

9. Cable installation will make use of existing cable trays, hooks, or rings. Quoted installation does not include cable or new cable trays. Cable material, if supplied, will be quoted as a separate item.

10. Our quote was developed with the expectation that the cable installed is properly terminated and labeled. In the case where our Company is not installing the cable, please request the Preinstalled Cable Standards Document to get those cabling standards. It is recommended that you supply this document to your cable installer. There may be a charge for time and material if we need to complete cabling work that was not specified in our original quote.